Frequently Asked Questions
Ask For Anything
Can I really ask for anything?
There are too many better things to be doing, it is our mission to make shopping a thing of the past - particularly for the boring products in life.
Because we are just getting started and currently expanding our product offering, we don't want to leave anything off your list. Products like light bulbs, batteries, or vacuum bags (if you are a dinosaur). The list goes on. Tell us what you need and we'll do our best to deliver. But we currently have to draw the line on certain items. Currently what we cannot deliver includes, but is not limited to, these items:
- Long lists of food items (ie your entire grocery shop)
- Regulated products like alcohol and cigarettes
- Furnishings and large household products
- Electronics and peripherals (ie ink cartridges)
Bottom line: try us. We'll do our best to delivery your everyday products without you having to shop for them.
How do I know how much custom requests will cost?
We will always send a price on new request before asking you to checkout. The more people that ask for certain products, the faster we will be able stock them and easier it will be for you to never shop again. So go for it, ask us for anything and we'll do our best to get it for you.
Do these products still arrive the same day?
Long-story-short; yes. Most any request will be handled with the urgency to deliver the same day. There may be certain instances where special requests take a day or two, but we will always tell you upfront so you aren't left without it.
How do I text my order?
Text ordering is only available to customers with an active Unshop Pass.
If you have a Pass all you need to do is send us a text with the items you need. Really, that's it. We will just confirm some information on your first order and then you are good to go.
Then, it's just like texting a friend to grab something for you from the store. Send one text or several texts. You can send your entire list right now or build one up over a couple days as your list develops. You have total control and can checkout when it's most convenient for you.
How do I checkout and pay?
Your text messages are turned into an order on our side. When you are ready to checkout we text you a link to securely process payment on your own device. We never see any card or payment information. If you use Apply Pay or have your accounts stored on your phone, its as simple as using your thumb.
Are my payment details secure?
Of course! We use leading e-commerce software to securely process payments and manage your customer accounts. You have control of all your personal information.
Do I have to subscribe?
Nope! You can order what you need when you need it. No subscription lock-in. Never run out and never have too much of your household products.
Delivery & Shipping
Where do you deliver?
Firstly, we will ship wherever you are and use USPS Priority for fast affordable delivery.
We also offer quick and easy, same-day local delivery in the Tacoma area. This service is available from Monday-Saturday.
Our delivery rates.
We currently service the following zip codes fro Tacoma, Fircrest, and University Place:
98402, 98403, 98405, 98406, 98407, 98465, 98466, 98467.
More areas coming soon - register to stay updated on your zip code.
Guarantee & Returns
Do you really guarantee everything you sell?
When we say "just get the good one" we mean it. It's our goal to keep life simple and stress-free. We do that by making sure simple products don't take over anymore of our precious time and energy than they need to. Rest assured, you will only get quality products so you can spend more time on things you'd rather be doing. If you aren't happy, we will give you your money back.
How do I request a refund or issue a return?
If you aren't happy please contact us with your situation. We will happily refund your purchase price if an item doesn't meet your expectations and will coordinate a return delivery if a return is necessary.